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Delivery Time: Orders are typically delivered within 4 to 8 business days.

At ShaillaStore, we strive to provide a fast and reliable shipping experience for our customers. Below are the details of our shipping policy:

Shipping Time

📦 Delivery Time: 4 to 8 business days
🚚 Orders are processed and shipped within 1-2 business days after payment confirmation.

Shipping Methods

We work with trusted carriers to ensure your package arrives safely and on time. Once your order is shipped, you will receive a tracking number to monitor your delivery status.

Shipping Areas

We currently offer shipping to select locations. Please check at checkout if we deliver to your area.

Delays & Issues

While we do our best to ensure timely delivery, delays may occur due to unforeseen circumstances such as weather conditions or carrier disruptions. If your order is delayed beyond the estimated time frame, please contact our support team for assistance.

Customer Support

📩 If you have any questions regarding your order or need further assistance, feel free to reach out to our customer service team. We're happy to help!

Thank you for shopping at ShaillaStore! 🛍️

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shaillastore.com. Please note that returns will need to be sent to the following address: 550073 Box Court, Orlando Florida 32087, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@shaillastore.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@shaillastore.com.